POCKET-SIZED JOY ✦ FRESH TEXTURES ✦ TINY DETAILS WORTH COLLECTING ✦ SHIPPING INFO UPDATES SOON ✦
✦ TAOXIN TOY
HELP CENTER

FREQUENT QUESTIONS

Everything you need for happy shopping and easy product care.

General

What are TaoXin toys?

TaoXin Toy is a playful demo storefront for sensory slime, soft squishies and collectible charms.

Are the products edible?

No. Products and decorative pieces are for play only and must never be eaten.

Who are these toys for?

Add final age guidance to every product before launch. Small pieces require age-appropriate supervision.

Orders & shipping

When will my order ship?

The merchant will publish confirmed processing times before the store begins accepting orders.

Where do you ship?

Shipping zones, rates and delivery estimates will appear at checkout once fulfillment settings are finalized.

Can I change an order?

Contact us as quickly as possible. Changes depend on whether packing has started.

Product care

How do I keep slime fresh?

Use clean, dry hands and keep slime sealed away from heat between play sessions.

What if texture changes?

Temperature and play can change texture. Follow the care notes on the product listing and stop use if the product becomes unsuitable.

Can colors vary?

Small color and decorative variations are part of small-batch playful products.

Returns & exchanges

Can sensory products be returned?

Eligibility depends on product condition and hygiene rules. Review the Shipping & Returns page and contact us before sending anything back.

What if something arrives damaged?

Use the contact form with your order number and clear photos so the merchant can review the issue.

Where is the final policy?

The Shipping & Returns page contains the current framework and must be finalized by the merchant before launch.