Store policy preview — the merchant must confirm operational and legal details before accepting orders.
Processing & delivery
Processing schedules, destinations, delivery estimates and free-shipping thresholds will be published after the merchant confirms fulfillment settings. Checkout will show the applicable live options.
Changes and cancellations
Contact the store as quickly as possible. A change is only possible before packing or shipment begins.
Returns & hygiene
Contact the store before returning any item. Eligibility depends on item type, condition and hygiene requirements. Opened sensory products may not be eligible.
Damaged or incorrect items
Use the contact form with your order number and clear photos so the merchant can review and resolve the issue.